Digital gift cards are generally non-refundable after successful delivery. Customers should carefully verify all purchase details before confirming payment.
Cancellation or refund requests are governed by the policies of the respective issuing brand. GiftznMoney cannot independently cancel or refund a delivered gift card unless the issuer approves such action.
If payment is debited but the order is not completed due to a technical issue, we will investigate the matter with the payment gateway and relevant partners. Standard resolution time is 5–7 business days, although cases requiring third-party review may take longer.
If a gift card is confirmed to be invalid due to an issuer or system error, GiftznMoney will coordinate with the issuer for an appropriate resolution, which may include a replacement or refund where approved.
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