Customers may submit grievances by emailing support@giftznmoney.in with complete order details and a clear description of the issue.
We aim to acknowledge complaints within 24–48 business hours. Standard cases are generally resolved within 5–7 business days, while issues requiring investigation by brands or payment partners may require additional time.
GiftznMoney will make reasonable efforts to coordinate with third-party issuers for resolution but cannot guarantee outcomes that depend solely on the issuer's policies.
Our objective is to provide fair, transparent and timely resolution in accordance with applicable Indian laws.
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